Aentry

FAQ & Help

Aentry (pronounced as “entry”), is a nightlife and lifestyle app that gives access to the best nights Singapore has to offer. Get into some of Singapore's clubs and events without the cover charge, and gain access to exclusive deals, pool parties, beach parties, and music festivals!

Aentry is powered by Hazel's Guestlist - Singapore's premier nightlife community

There is a free Non-member version that gives access to basic perks such as free entry to certain clubs.

There is also a monthly subscription Member version that gives full access to all partner venues and even free drinks at certain events. Members also enjoy exclusive prices for ticketed events.

Members have full control of their membership and can subscribe or cancel anytime via the “My Account” tab on the app or website.

To start off, download the Aentry app from the App Store or Google Play, then browse through the “Events” page for the full list of upcoming events. Register for a ticket for the event that you want to go to.

Do note that some events may impose a no-show penalty if you do not show up to check-in with your registered ticket.

All your tickets can be found under the “My Tickets” page. You can access this page in app by pressing the menu button at the top left. On the website, the My Tickets button will be visible at the top right once you log in.

On the day of the event, go to the event in the app, go to the Tickets tab, and find your ticket under the "My Tickets" section. Clicking on the “Redeem” button will lead you to a page for the door staff to key in their 4 digit authorisation code to check you into the event.

Do note that tampering with the 4 digit code on your own and accidentally checking-in the ticket yourself with a correctly-guessed code would deem the ticket used and therefore not available for use again when you reach the event door. Such cases will not be valid for a refund and a new ticket has to be purchased.

Tickets sold are final, non-transferrable and non-refundable. Change of minds or accidental clicks are not valid for cancellations or refunds.

The Aentry membership subscription is a subscription plan charged every month. To become a subscribed Member, a user has to click "Subscribe" or “Subscribe for $x/mth” to enjoy Aentry membership with automatic renewal on a monthly basis.

Users can cancel their membership anytime before the renewal date on the “My Account” page to prevent being charged for the next term. If the membership is not cancelled by the renewal date, it means that the user is continuing the membership and will be automatically charged for the next month.

You can obtain tickets for any number of Events listed. Each event has its own terms and conditions which are displayed under the Event description. One account is typically able to obtain one ticket per event.

We currently accept credit and debit cards from major providers like Visa, Mastercard, AMEX, JCB, Diners or UnionPay.

Tickets obtained before the cancellation of the subscribed membership still remain in your account. After the cancellation of the subscription, you will enjoy Subscribed Membership perks until the end of your current membership period, which is shown in the My Account page in the app. Once the membership ends, the account will revert to basic access

Please note that some events may explicitly require you to be an active Aentry subscribed member on the day of the event in order to redeem the ticket, in which case you may be denied entry at the event manager’s discretion

We’re sorry to see you go. You can delete your account from the My Account page in the Aentry App or website.

Please note that any active subscription will be cancelled and your membership along with any unclaimed or unused Aentry tickets, purchases or offers are forfeited instantly. You will not be entitled to any refunds. Deleting your account cannot be undone and we will be unable to recover any of your data including proof of purchases.

At the moment all tickets are tagged to the name of the account holder and are not transferrable.

All ticket sales are final and not transferrable or refundable.

The terms and conditions for entry to all events and venues are stipulated in the app at the time you are making the purchase or booking. While we make every effort to ensure that the terms and conditions displayed are  up to date, the event organiser or venue proprietor maintains the rights to modify these terms and conditions at any time without prior notice.

It is ultimately the discretion of the venue or event organiser to allow or deny access. If you believe you have been unfairly denied access please contact us at support@aentry.app for us to investigate the matter.

The details of the cutoff times and other terms and conditions (eg: age limit or dress code) will be stipulated on the details of the event page. Do read each Event listing and Ticket writing in detail. However if no cutoff time is specified, our standard cutoff time of 12:00 midnight applies.

At the moment all tickets purchased can only be redeemed through our App. Please download the Aentry App and login with the same account you used to purchase the ticket on our website. You will be able to view the ticket by going to the respective event page within our app.

Click Here to read the latest Privacy Policy, or Here for our Terms and Conditions of Use.